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Wednesday, May 20, 2009

Six essential points you should know when choosing an online backup service - Introduction

Twelve to eighteen to months ago I used to regularly have to explain to IT managers what online backup was, what happened to the data on their servers and why it was secure. Now however, such knowledge seems much more common place in the industry.

IT Managers understand their data is encrypted and compressed before it leaves their servers. They know only deltas of their data are transmitted to the data centres. They also fully appreciate the arguement of why their data is much more secure than on the tape drive systems they have struggled with for years.

Given this increased general knowledge one might be tempted to think all an IT Manager now needs to do is find a cheap service and recycle their tape drive systems. However, not all backup services are the same in the same way there are so many different car models on the market.

Considerations when buying a car include engine size, reliability, number of seats, colour and so on. Over the next few blogs we take a look at six critical factors of online backup services to futher educate IT Managers.


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Online data backup - guaranteed peace of mind with IBM

Saturday, December 13, 2008

USB Drives are cheap, who needs online backup?

You can buy a 1 TB USB drive for under £100 at a well know electronics store (at time of writing). Why not simply hook it up to your PC and use windows or some other backup software to copy you critical files across on a scheduled basis?

Well you can of course and we think such practice can be a useful part of a backup strategy but not for critical files. In fact even not so critical files can cause a company financial loss and and therefore may not be suitable for this type of risky backup.

The centre manager of a fairly well known organisation recently told me how they are going for ISO9000 certification and have a premiere visit from an auditor. As you might guess, a USB stick didn't cut the mustard, especially when it was being used to backup several computers and then taken home in someones pocket...now....where has it gone again..?

The kind of protection you use for your data is really a reflection on your view of the impact of loosing it should you get round to thinking about it properly. Low impact and a USB drive may well do - high impact and you'd be wise to think again - online backup may well be the answer.

Virtual call centres save money and offer flexibility not possible with traditional solutions
Virtual switchboards right company, right department, right person, every time
Online data backup - guaranteed peace of mind with IBM

Wednesday, November 26, 2008

Both raid configured hard disks failed - online data backup

A company who knows the value of the their data, and the impact on their business of loosing it, had a raid system in place so additional protection was already being implemented. They also used a tape backup system although this caused ongoing heart ache with the various problems tape backups can cause.

Then one day both raid hard disks failed! The server crashed and needed to be rebuilt. Tape backups were out of date and the only sure thing in place was our Professional Online backup service.

They downloaded all files as required and no one was sacked but rather praised for having such protection in place. When restoring files several options were available - they could selectively download the most important files according to the needs from staff members.

As this company also had the single mailbox recovery software plugin in place, individual mailboxes could also be restored as required for their Exchange service.

The complete restore could be activated and managed in house - no specialist fees were required from outsourced companies. We of course offered FREE support as required; the process was so simple we didn't need to do much.

This is another true story - Our Professional Online backup service has been proven once again.......

Virtual call centres save money and offer flexibility not possible with traditional solutions
Virtual switchboards right company, right department, right person, every time
Online data backup - guaranteed peace of mind with IBM

Tuesday, September 18, 2007

External Hard Disk Failure....

A computer literate colleague used an external hard disk to back up his important data. The process seems simple enough - copy critical files and folders to the drive using a program or drag n' drop. He had performed this function many times and so was proficient at doing so.

...a number of months later this colleague decides to access some of the backed up folders for reference and discovers his external hard disk is blank. No files or folders whatsoever.

So what went wrong? Was the backup not successful in the first place? Or was the initial backup fine but the data had since been erased somehow? My colleague wasn't sure but the end result was the same regardless - lost data.

This colleague is now using our automatic online data backup service for secure backups he can trust. What's more, we monitor the backups as an added extra to ensure all is well .....which means he has increased peace of mind.

Virtual call centres save money and offer flexibility not possible with traditional solutions
Virtual switchboards right company, right department, right person, every time
Online data backup - guaranteed peace of mind with IBM

Tuesday, September 11, 2007

USB Stick woes.....

The owner of a small but successful garage had already experienced data loss after an IT "expert" deleted his hard disk for him. Thereafter the owner vowed to always make a backup himself given the pain he went through (the MOT renewals and client details form part of the critical and invaluable data he lost).

However, the new backup method involved using a USB stick rather than a robust backup strategy. Apart from committing such an important task to such a small device which can easily be lost, damaged or stolen, the owner wasn't regularly checking files had been successfully backed up....another mundane (yet crucial) task that many companies miss.

The latter point became apparent when one of our engineers visited the garage and asked to see the type of files being backed up - upon loading the USB stick it was totally empty! After a short silence of shock (which seemed to last forever) our professional online backup service was installed where it has been working ever since protected inside IBM data centres.

Data loss was avoided in this instance albeit against risks that shouldn't have been taken.

Virtual call centres save money and offer flexibility not possible with traditional solutions

Wednesday, September 05, 2007

Unexpected broken laptop.......

The first in our series of true stories picked from over the last 5 years in the industry.

A business owner knew he was exposed and planned to backup his laptop. He had critical business information stored on it accumulated and created after much hard work. Given the laptop didn't show any signs of hardware fatigue and the operating system was fine, backing up these important files didn't seem a priority.

Even still the business owner decided to use our services after receiving a recommendation. We spoke to the individual on Thursday who said he would download and install the trial on Friday. However, as ever, "higher priority" tasks meant setting up the backup was postponed once again until the coming Monday.

Over the weekend the laptop was unfortunately dropped on the floor and the shock to the hard disk rendered it unusable....and all data was lost. This incident brought real tears to the individuals eyes as the reality of permanently lost critical data sank in.

Now a client of ours, the data is safe and sound with our watchful eyes also monitoring the backup as an additional extra.


Virtual call centres save money and offer flexibility not possible with traditional solutions

Tuesday, March 27, 2007

True stories.....

As you can imagine having been in this industry for a few years now, we hear many stories of how companies and individuals have lost their data. We thought it might be helpful to share some of these stories with you so similar mistakes and data / reputation loss is avoided.

Of course some learn quickly while others continue to take risks once the "disaster" is over. I wonder what you will do? We'll keep all identities confidential but you will know how closely you identify with the victims.

Keep watching this space for the first and subsequent stories - we're sure you'll find them educational and relevant in helping to prevent loss in your business however big or small.

Virtual call centres save money and offer flexibility not possible with traditional solutions

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