USB Stick woes.....
However, the new backup method involved using a USB stick rather than a robust backup strategy. Apart from committing such an important task to such a small device which can easily be lost, damaged or stolen, the owner wasn't regularly checking files had been successfully backed up....another mundane (yet crucial) task that many companies miss.
The latter point became apparent when one of our engineers visited the garage and asked to see the type of files being backed up - upon loading the USB stick it was totally empty! After a short silence of shock (which seemed to last forever) our professional online backup service was installed where it has been working ever since protected inside IBM data centres.
Data loss was avoided in this instance albeit against risks that shouldn't have been taken.
Virtual call centres save money and offer flexibility not possible with traditional solutions